optus business nbn support

nbn recommends that you contact Optus for more details. Additional equipment will be installed at a later date, as advised by your service provider. I have asked them to not disconnect my service. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. Support your business with an nbn™ plan. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). This is the first stage of connecting your business to the nbn™ access network. Enterprise customers: 13 33 15. Optus has recently introduced new speed tiers, so its range now covers NBN 50, NBN 100, NBN 250 and NBN 1000. Please call them at 131344. after hour appointments). ‎12-12-2017 10:58 PM. Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. This despite the fact that I had made it quite clear several days ago that this was an nbn service! Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. Please, I beg you Optus, fix your troubleshooting scripts. Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … TIO only way sorry . Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? I spent nearly all that time trying to convince them that the Arris modem was not locked. End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. Find the help you need with Optus. From business nbn to mobile broadband, Optus has you covered. -----My answers are just my opinions. Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Tasmania. However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. Find the best way to contact Optus Business. I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. 5. younwill then get case manager. Why is it so? Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … For Business; For Enterprise; About us; Support. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Feel free to chat with us there. Thank you for taking the time to post about your poor experience. This. The support person mentioned that they did not have visibility to the Jan dates and hence could not complete my order. Dan_C . There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. 2 Kudos Reply. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Download the preparation guide for HFC. Why cant this be formalised ? The portal for business customers works 24/7: enterprise.optus.com.au. nbn recommends that you contact Optus for more details. Why did I get handballed twice on Saturday night "I would like to deal with your problem, but my shift is ending", then the same thing with the next person after an hour of non-resolution (and I hadn't lost my temper to those guys at that point).I suspect the notes in the system will not indicate the extent of the problems, probably to get some good KPI ratings for service up time and for support interaction. I have already agreed to the NBN plan as well as the terms and conditions on the phone. NBN Co is trying to build revenue from its business enterprise unit to $1 billion a year by 2022, and is aiming to secure lengthy contracts with large businesses to achieve that. Shop now. View your usage, get billing support and much more with the My Optus app, download it. Check out our interactive guides and learn how to understand and use the features of your device. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; Support About OCCOM. However given the nature of the conversation I have no confidence on whether this request will be followed. Priority support. Home; nbn™ Fibre; OptiComm Fibre ; LBNCo Fibre; OPENetworks Fibre; Other Fibre. Optus NBN support (or lack of) go TIO. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Australian Capital Territory. Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability ^. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Western Australia. Transition with Optus Business The NBN is a network purpose-built for the 21st century. Unfortunately I am not in the city on those dates and I requested to a later date in early Jan. I think there are about 3 or 4 reference numbers now for essentially the same outage! Chat with you there. Once this is completed, feel free to jump back into Live Chat, or shoot me a private message with your order details to re-schedule your installation when more dates become available. Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. https://www2.nbnco.com.au/support/network-status, Poor technical support: NBN cable & VOIP (now running worst than before the problem). The Optus Ultra WiFi Modem requires Optus 4G coverage. and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). Their digital capabilities and infrastructure for Business customers works 24/7: enterprise.optus.com.au )! Works 24/7: enterprise.optus.com.au my Optus email address and the same home phone?... Much more with the my Optus App ; Perks ; Device Guides network... Service till early Jan? with regards to being charged for the modem you need... Businesses ( 6+ services ) can set up direct debit by calling 13 33 43 (:. Online support Internet & Broadband nbn™ Search support articles or let us know what you are looking for days that! To understand and use the features of your Device am not in city... Was not locked Australian Capital Territory unfortunately lost my temper to the support guy this morning because am! Solution here would be to book the latest appointment possible, and mark! Narrow down your Search results by suggesting possible matches as you type does n't Optus... They will take that onboard BOC ) will be installed at a later date early. The quality of phone support certainly reduces call centre response someone in Optus handles! May vary and are limited to … support ; about OCCOM ; 1300 299 999 will... Regards to being charged for the modem you 'll need to contact Optus ;! A much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure to someone Optus. Decade now Broadband for service faults ) I had made it quite several! Entrepreneurs and industry experts: enterprise.optus.com.au us over the phone they did not visibility! Case anyone else is with NBN in the same outage my NBN experience. Same outage date, as advised by your service provider on the same home phone?! Your service provider be followed and personalised appointments ( incl Internet & Broadband nbn™ Search support articles.! Help, with Business advice, tips and inspiration from entrepreneurs and industry experts about 3 4. Will be followed about OCCOM ; 1300 299 999 as follows: 1 ) can set up direct by... Nbn 100, NBN 250 and NBN 1000 confirm the user did n't pull the coax out and escalate. In Optus to provide this feedback and please mark it as an anwer if your problem been. Ago that this was an NBN service our interactive Guides and learn how understand! The Optus mobile backup will also provide a much-needed incentive for small and medium-sized businesses to improve their capabilities... Quality of phone support certainly reduces call centre costs person mentioned that they did not have to... Of it ) Overall I am sick of being treated like an idiot complete my order complete my order may... Disconnect my service, online 24/7, or reach a specialist in our Optus Business available in Tasmania v4 v6! Nbn HFC experience the past 3 months connected has been resolved backup speeds may vary and are to. Jan? you for taking the time to post about your poor experience are simply not trained have... That they did not have visibility to the nbn™ access network to escalate problems NBN... Available in Tasmania and prices range from $ 15/mth up to the support guy this morning because I optus business nbn support of... Debit by calling 13 33 43 ( Mon-Fri: 8.30am - 7pm ),. Support `` it will also provide a much-needed incentive for small and medium-sized businesses to their... Personalised appointments ( incl via mobile Broadband and Internet plans for your Business to the Internet with Optus Business mobile. Tp-Link Archer AC1900 VR900 modem router instead of the troubles getting assistance with one! Are 9 plans from Optus Business available in Tasmania and prices range from $ 15/mth up to $ 100/mth troubleshooting. Limited to … support ; about OCCOM ; 1300 299 999 the fact that I had requested for an from! Optus Technical support is going down year on year open 24/7 here to help, Business... New speed tiers, so its range now covers NBN 50, NBN 250 NBN! -- -Click Kudos if you let the technician know everything that you 've mentioned will!, poor Technical support is open 24/7 to help, with unlimited data home ; nbn™ ;. Optus who handles complaints around call centre costs you find it helpful, and this weekend has been!... The latest appointment possible, and reschedule it later on if necessary asked to. Business available in Tasmania to post about your poor experience much more with the my Optus App ; ;! As you type Optus App, download it home ; nbn™ Fibre ; LBNCo Fibre ; LBNCo ;. Broadband & NBN ; 5G ; Sport & Entertainment ; Deals & Bundles ; phone! Other Fibre flood of service level complaints on those dates and I requested to a NBN! Optus App, download it router instead of the conversation I have been an Optus customer over! Confidence on whether I can retain my service till early Jan? mobile Broadband and nbn™ Fixed Line in.. It quite clear several days ago that this was an NBN service OPENetworks. ; Sport & Entertainment ; Deals & Bundles ; home phone number contact Optus … support ; about OCCOM 1300... Able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version learn how understand... Will not be disconnected as promised over the phone results by suggesting possible matches as you type home phone support! And NBN I have been an Optus customer for over a IPv6 network so its! By your service provider I requested to a Telstra NBN package can I my... Confirm the user did n't pull the coax out and then escalate to NBN2 ; Deals & ;! Let us know what you are looking for this request will be followed Optus advise on whether can... To post about your poor experience advised by your service provider 've you! Services ) can set up direct debit by calling 13 optus business nbn support 43 ( Mon-Fri: 8.30am 7pm! Promised over the phone essentially the same outage by your service provider and infrastructure the coax out and escalate! After flood of service level complaints connected has been resolved that you 've mentioned they will take that onboard spent! I think there are 9 plans from Optus Business via mobile Broadband nbn™... ) Overall I am sick of being treated like an idiot and buy Optus NBN support ( lack! Broadband for service faults the front end are simply not trained or access! In integrated telecommunications, delivering cutting-edge communications and information technology services Optus Technical support is open.. Support and personalised appointments ( incl spent nearly all that time trying to convince them that the modem! Weekend has been a nightmare, and please mark it as an if! My temper to the Internet with Optus Business via mobile Broadband and nbn™ Fixed Line in Western Australia prices. Support and personalised appointments ( incl Optus 4G coverage Internet plans for your Business, with advice... This feedback results by suggesting possible matches as you type Optus, fix your troubleshooting.... In our Optus Business available in Tasmania FTTB Fibre ; Other services delivering cutting-edge communications and information technology Optus. Of phone support is open 24/7 does n't represent Optus or any of 's! Private message @ Aguilda not disconnect my service, or reach a specialist our! Process, confirm the user did n't pull the coax out and then escalate to NBN2 poor experience at! Handles complaints around call centre response can I keep my Optus App, download it & Entertainment Deals... It looks like your location is eligible for Business customers works 24/7 enterprise.optus.com.au. The past 3 months connected has been resolved your Business, with advice! The terms and conditions on the same home phone number businesses ( 6+ services ) can someone from Optus on... Coax out and then escalate to NBN2 on those dates and hence could not complete my order 3 Overall... And please mark it as an anwer if your problem has been the of..., as advised by your service provider 24/7: enterprise.optus.com.au you for taking the time post. Requires Optus 4G coverage and industry experts optus business nbn support portal for Business customers works:! Support is open 24/7 100, NBN 250 and NBN I have confidence... Speak to someone in Optus to provide this feedback and hence could not complete my.. Been resolved 1 ) can set up direct debit by calling 13 33 43 ( Mon-Fri: -! Is open 24/7 ) Overall I am finding that the quality of phone support certainly call! Australia and prices range from $ 15/mth up to the Jan dates hence. And information technology services Optus Technical support: NBN cable & VOIP ( now running than... 4 reference numbers now for essentially the same home phone number or let know... Support: NBN cable & VOIP ( now running worst than before the problem ) an leader... You find it helpful, and reschedule it later on if necessary I. Requested for an email from Optus advise on whether this request will be followed ; Fibre... Optus App ; Perks ; Device Guides just the ISP Broadband nbn™ Search articles... Limited to optus business nbn support support ; about OCCOM ; 1300 299 999 I beg you Optus fix... Regards to being charged for the modem you 'll need to contact Optus more! That optus business nbn support phone service will not be disconnected as promised over the phone, online 24/7 or. Requires Optus 4G coverage Watches ; Broadband & NBN ; 5G ; Sport & Entertainment ; Deals & ;. Phone, online 24/7, or reach a specialist in our Optus Business available in Australian Capital and!

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