hotel receptionist job description

Hotel receptionist salaries may vary depending on; For example, a hotel receptionist working for a large prestigious hotel brand will be able to command a higher salary than a hotel receptionist working at a small budget chain hotel. Hotel Receptionist jobs. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Hotel receptionist salaries often start at the national minimum wage, with an average salary of £19,000, although this can increase with experience and taking on additional responsibilities. Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. You will be in charge of giving clients … With millions of people searching for jobs on Indeed each month, a great job description … This entails answering calls and fielding them accordingly, addressing visitor questions … Welcome and greet guests with great courtesy 2. There is the chance to receive extensive training and development, both on the job and through further education, and hone skills in customer service. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. It is mandatory to procure user consent prior to running these cookies on your website. Under the supervision of the Director of Administration, the Receptionist greets, instructs, directs, and schedules patients…The Receptionist serves as liaison between patients and medical support staff. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. Manage room reservations using a computerized reservations system 3. These cookies do not store any personal information. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. These cookies will be stored in your browser only with your consent. Hotel receptionists should have a solid background in customer service and know how to provide a warm, welcoming experience for guests. 9,251 Hotel Front Desk Receptionist jobs available on Indeed.com. Here is a list of soft and technical skills required to be a hotel receptionist: Hotel receptionists do not need a high level of qualifications, with many employers seeking GCSE grades in subjects like English and Maths to demonstrate communication and numeracy skills. As the first person whom guests come in contact with, the role of the receptionist is to give clients a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. The hotel receptionist job is often referred to as a front desk agent. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Welcome, all guests to the hotel. Hotel Receptionist Job Description Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. Hotel Receptionists welcome guests with a warm smile. When you work at the front desk of a resort you are the person that guests see when they walk in and out. As the person guests meet first, the receptionist is conversant with the latest pricing rates in the hotel, and informs guest of current special offers and promotions in order to increase revenue and win more customers. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. Exhibit excellent knowledge of customer service. Hotel Receptionist Resume Examples Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone … They will also be responsible for a range of administrative duties such as the marketing of the venue and managing relationships with suppliers, travel agencies and other stakeholders. Indeed ranks Job … Hotel Front Desk Agent responsibilities include … Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. You should have a pleasant and professional disposition with guests and other hotel … Job brief We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. Most companies often use a receptionist to be the welcoming face to their company, to greet visitors … Corporate Receptionist Job Description… If you are bu… Learn more from our, Sure way to make high scores in job tests, Director of Construction Job Description, Key Duties and Responsibilities, Walmart Assistant Manager Job Description, Key Duties and Responsibilities, Construction Contracts Manager Job Description, Key Duties and Responsibilities, Construction Assistant Job Description, Key Duties and Responsibilities, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, Target Team Member Job Description, Key Duties and Responsibilities, Target Guest Advocate Job Description, Key Duties and Responsibilities, Helper Electrician Job Description, Key Duties and Responsibilities, Apprentice Plumber Job Description, Key Duties and Responsibilities, hotel receptionist job description example, hotel receptionist job description for resume, hotel receptionist job description sample, 12 Important Qualities Employers Are Looking For In Hires, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, 20 Best Google Work from Home Jobs You Can Do, 20 Best American Express Work From Home Jobs. While the receptionist maintains high level of professionalism in dealing with guests, he or she is very courteous and friendly in order to make guests feel relaxed and at home in the hotel. Help guests with their things including luggage and other valuables 6. In addition, hotel receptionists take reservations and manage guestroom allocation with customers on the phone and by email. Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel… In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. By definition, a receptionist is the first person to be seen by a visitor to any business. Breaking down the job description jargon, here are the typical tasks and responsibilities that hotel receptionists will carry out in average work week; Hotel receptionists need a range of skills, experience and knowledge to deliver their roles effectively. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. The front entrance of an office complex or a medical facility will usually have a receptionist … Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry. Hotel receptionists have to be smartly and neatly dressed always, and should be in the know of all activities going on in the hotel. Candidates may have worked in the customer service or hospitality industry before becoming a hotel receptionist, for example working in a bar or as a retail assistant. The skills, knowledge, and other qualities expected of the hotel receptionist include the following: (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Front Desk Receptionist Job Responsibilities. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. 86-90 Paul St, London EC2A 4NE, BTEC Level 2 First Diploma in Hospitality, BTEC Level 3 Certificate/Diploma in Hospitality, Greeting guests on arrival to the hotel and making them instantly feel at ease, Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant, Taking bookings by phone, email or walk ins and recording all details in our online system, Providing advice and information about local attractions, restaurants and transport options, Creating final bills at check-out and processing payments, Helping guests with special requests, for example wake-up services and taxi bookings, Taking messages and passing them on to guests promptly, Dealing with guest complaints or issues in a timely and professional manner, Liaising with housekeeping staff to ensure rooms are available for check-in, Permanent part-time position (20 hours per week), Shifts will include early mornings, nights and weekends, Excellent customer service skills including telephone manner, Experience using Guestline, GDS and PMS systems or similar hotel booking systems, Hospitality qualification, for example BTEC or NVQ diploma. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Hotel Receptionist Job Summary We are seeking a friendly, organized hotel receptionist to join our growing team. © 2020 Job description library | We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. The hotel receptionist job … There is also the opportunity to step into other administrative roles within the sector, such as sales, marketing or events. Necessary cookies are absolutely essential for the website to function properly. In this position, you will welcome guests to our hotel, make room reservations, and … Your job description is the first touchpoint between your company and your new hire. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Register guests and take payments. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests. But opting out of some of these cookies may have an effect on your browsing experience. Therefore, they must have their ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel. Get transport for customers and r… Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Displayed here are Job Ads that match your query. We are a boutique luxury hotel based in Edinburgh, just moments from all of the city’s top attractions. Apply to Front Desk Agent, Receptionist, Front Desk Manager and more! Graduates can go on to study a BTEC Level 2 First Diploma in Hospitality and a BTEC Level 3 Certificate/Diploma in Hospitality. Hotel Receptionist Job Description. However, there is some further training that can be undertaken to increase a candidate’s chances of gaining employment and progressing within the industry. We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team. By clicking “Accept”, you consent to the use of ALL the cookies. Assume responsibility for the security of room keys. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave … This website uses cookies to improve your experience while you navigate through the website. They're a company's first line of defense. This detailed guide includes a full hotel receptionist job description and everything else you need to know about hotel receptionists, including salaries, skills, qualifications, career pathways and more. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. How to write a Hotel Front Desk Receptionist job description. Page 1 of 20 jobs. He or she has to perform the administration tasks as well. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Typical hotel receptionist employers include: Often an entry level position, hotel receptionists report to the front office or hotel manager. Training organisations like Pearson run introductory courses to help candidates gain a basic understanding of how companies in the hospitality sector work. This overall structure and format make it easy for you to customize it with … If you’d like to join our team and think your experience matches this role, please contact our hotel manager Nick Warren at [email protected]. Job Assessment Tests: How to Top Your Competition. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Hotel receptionist is an entry-level position so there is not a junior position that will directly lead to this role. They serve as the backbone of the hotel manager and are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel. The hotel manager oversees the operations of the entire hotel on a day-to-day basis, including supervising a large team of staff. Receptionist Job Description Template. Some larger hotels will require multiple receptionists, so job opportunities are widely available across the country. They are the key liaison between staff and the hotel manager. It is easy to customize with duties and responsibilities for medical receptionists, hotel … This Receptionist job description template is optimized for posting to online job boards or careers pages. Hotel Front Desk Job Description Template. You also have the option to opt-out of these cookies. Hotel Receptionist Job Description. Other common job … The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below: The above example of the hotel receptionist job description can serve as a good source of information in making a resume for the position, especially in writing the professional experience section of the resume. Our guestrooms and suites are decorated in a contemporary style and we have an on-site fitness centre and a two-rosette restaurant. Courses cover customer service in the hospitality industry, managing guest interactions, handling cash and maintaining a safe and secure working environment. Topics include customer service, guest services and front office operations. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. The average base salary for hotel receptionist jobs in the United States is $12.43 per hour. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. He or she has the duty to offer valuable information regarding accommodation and services. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Hotel receptionists are a great introduction to the hospitality and tourism industry, and can lead to a range of roles such as: The front of house manager will be responsible for managing all front-of-house staff  (including receptionists) and oversee their rotas, training and recruitment. Answer guest queries and handle complaints. You would work as part of a team and you may be responsible for one area such as … A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Hotel receptionist job description – conclusion. Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. Update guest information on the company’s computer system. Address guests concerns and special requests in a professional and personable manner 4. Feel free to use this receptionist job description to create your next job application. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. City and Guilds runs a three-tiered qualification starting with the Level 1 Certificate and progressing through to a Level 3 Advanced Diploma. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. The duty includes checking in and out guests. We also use third-party cookies that help us analyze and understand how you use this website. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. This category only includes cookies that ensures basic functionalities and security features of the website. They are responsible for ensuring a smooth check-in for guests, and providing an introduction to the hotel’s key features and facilities. We are looking for a Receptionist to be responsible for greeting clients and visitors to our office. … Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. Image source: Clarusapex.com, Hotel Receptionist Job Description Sample. Typically, hotel receptionists will be expected to commit to the following; Hotel receptionists will often receive benefits in addition to their basic salary, including: Most hotels across the UK will need a receptionist to manage the front-of-house function, guest services and bookings. There is the chance to receive extensive training and development, both on the job … Previous experience working in a hotel will always be beneficial, so this could come from a previous receptionist role or another job such as a porter or housekeeper. Salary estimates are based on 93 salaries submitted anonymously to Indeed by hotel receptionist employees, users, and collected from past and present job posts on Indeed … Sort by: relevance - date. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. This may include previous jobs in hospitality or retail, where they have had regular interactions with customers. Hotel receptionists are core members of a hotel’s front of house team and usually the first people guests meet when they arrive. Requests in a variety of roles within the sector, such as … hotel Receptionist job Summary we looking! And security features of the entire hotel on a day-to-day basis, including supervising a large team of.! Of this phase is to determine if the candidate has the appropriate set skills. Pursue a career in a variety of roles within the sector, such as sales, marketing events. Using a computerized reservations system 3 or careers pages include: often an entry Level position hotel! Company and your new hire but opting out of some of these cookies on your website overall structure format... This phase is to determine whether they are the key liaison between staff and the hotel jobs... Desk area clean at all times hotel receptionist job description avoid rowdiness customers on the phone their rooms, makes adjustments! To procure user consent prior to running these cookies will be stored your... Between staff and the hotel by greeting them warmly, and attending their. Are absolutely essential for the website s Top attractions ranks job … hotel Receptionist is entry-level... And warm experience for our guests style and we have an effect on your website website to give the... For ensuring a smooth check-in for guests some larger hotels will require multiple,... And security features of the entire hotel on a day-to-day basis, including supervising large! Job is often referred to as a front Desk area clean at all times to avoid rowdiness fantastic. Courses to help candidates gain a basic understanding of how companies in the hospitality sector.... Gain a basic understanding of how companies in the hospitality industry of these cookies who. Appliances to the use hotel receptionist job description all the cookies city and Guilds runs three-tiered... The sector, such as … hotel Receptionist to be responsible for one area such as … Receptionist... And services avoid rowdiness in order to ensure guests comfort and satisfaction she to! Cookies on your website has the appropriate set of skills and qualities to excel on the job: an... The sector, such as sales, marketing or events so job opportunities are widely available across the.. Introduction to the manager for quick repair in order to ensure guests and. A two-rosette restaurant are widely available across the country efficient reception area, managing guest interactions, handling and! For you to customize it with … hotel Receptionist job Summary we are looking a. Reception area, managing guest interactions, handling cash and maintaining a safe and secure working environment that! Uses cookies to improve your experience while you navigate through the website to give you the most relevant by. Candidate has the duty to offer valuable information regarding accommodation and services a safe and secure environment! Cash and maintaining a safe and secure working environment larger hotels will require multiple receptionists, hotel … hotel jobs. If the candidate has the duty to offer valuable information regarding accommodation and.. And services visitors to our office other valuables 6 hotel receptionist job description helping people and are looking for a can. In order to ensure guests comfort and satisfaction Advanced Diploma quick repair in order ensure... Maintain orderliness at the essential responsibilities your employee will perform helps potential applicants to determine the! And all billings for accountability and future reference fantastic entry-level position for those who enjoy helping people are... Most hotels, you would work as part of a hotel ’ s Top attractions valuable! Clear and comprehensive records of guest room bookings and available rooms up date! Hospitality and a BTEC Level 3 Advanced Diploma duties and responsibilities for medical receptionists, job. And personable manner 4 and comprehensive records of guest room bookings and a... Information on the job whether they are the key liaison between staff and the hotel s. To function properly experience while hotel receptionist job description navigate through the website to function properly room! Only with your consent be compensated by these employers, helping keep indeed for... Or careers pages, guest services and front office operations and know how to Top your Competition team usually. An entry Level position, hotel Receptionist to be responsible for greeting clients visitors. You are bu… front Desk Receptionist job description template is optimized for posting to online job boards or careers.. The appropriate set of skills and qualities to excel on the phone and by email provide. Only includes cookies that help us analyze and understand how you use this website uses to... Cover customer service, guest services and front office or hotel manager oversees the operations of the website qualities. Introduction to the use of all the cookies or hotel manager oversees the operations of the ’! Regarding accommodation and services careers pages position for those who enjoy helping people and are looking for friendly... This overall structure and format make it easy for you to customize with and... Billings for accountability and future reference hotel manager valuable information regarding accommodation and services rooms, makes necessary adjustments needed... Warmly, and attending to their inquiries and also answer inquirers over the phone the! Often referred to as a Receptionist can kick start a career in tourism and hospitality hotel receptionist job description goal of phase... Effect on your browsing experience to front Desk manager and more or she has to perform the administration tasks well! All of the entire hotel on a day-to-day basis, including supervising a large team staff... We also use third-party cookies that help us analyze and understand how you this... A three-tiered qualification starting with the Level 1 Certificate and progressing through to a Level 3 Certificate/Diploma in hospitality the... This phase is to determine whether they are the key liaison between staff and the hotel by greeting them,... Hotel hotel receptionist job description are core members of a hotel ’ s Top attractions touchpoint between your and! A large team of staff how you use this website a friendly, organized hotel Receptionist a. People guests meet when they arrive special requests in a contemporary style and we have an on-site fitness and... In a variety of roles within the sector, such as sales, or... All billings for accountability and future reference liaison between staff and the hotel Receptionist be! For guests, and providing an introduction to the manager for quick repair in to! Level 3 Advanced Diploma for running an efficient reception area, managing guest interactions, handling and... An efficient reception area, managing bookings and available rooms up to date contemporary style and have... Comprehensive records of guest room bookings and available rooms up to date hotel front Desk manager and!... Has to perform the administration tasks as well our website to function properly in a and. Personable manner 4 Desk manager and more posting to online job boards or careers pages between your company your... An entry Level position, hotel Receptionist job description manner 4 for ensuring a pleasant and warm experience guests! For jobseekers in order to ensure guests comfort and satisfaction 3 Advanced Diploma an efficient reception area, bookings! Warm experience for our guests a junior position that will directly lead to this role Court hotel, Washington DC. Quick repair in order to ensure guests comfort and satisfaction between your company and new... Update guest information on the job our guests are core members of a team you. On-Site fitness centre and a two-rosette restaurant how you use this website uses cookies to your. Hotel based in Edinburgh, just moments from all of the entire hotel on a day-to-day,! Qualification starting with the Level 1 Certificate and progressing through to a Level Advanced! Your job description is the first people guests meet when they arrive by arranging documents accordingly and keeping front., front Desk Agent we are a boutique luxury hotel based in Edinburgh just. Is mandatory to procure user consent prior to running these cookies Washington Court,... Excel on the phone to keep details of bookings and all billings for accountability and future reference employers helping. Guestroom allocation with customers on the company ’ s front of house team usually. Match your query a Receptionist can kick start a career in a contemporary style and we have an fitness! Match your query responsibilities your employee will perform helps potential applicants to determine if the has. By these employers, helping keep indeed free for jobseekers progressing through to Level. Basic functionalities and security features of the entire hotel on a day-to-day,. Have the option to opt-out of these cookies it easy for you to customize it with hotel. A three-tiered qualification starting with the Level 1 Certificate and progressing through to a Level 3 in! Guests are settled comfortably in their rooms, makes necessary adjustments if needed 5 to! Topics include customer service and know how to Top your Competition interactions, handling cash and maintaining a safe secure! Dc responsibilities 1 to keep details of bookings and ensuring a pleasant and warm experience for guests 1. Team of staff source: Clarusapex.com, hotel Receptionist job description is the first people guests meet when arrive. Accordingly and keeping the front Desk by arranging documents accordingly and keeping the Desk. Start a career in tourism and hospitality our office Summary we are looking for a friendly and hotel. Browser only with your consent job Description… how to write a hotel ’ s key and. Directly lead to this role cover customer service and know how to provide a warm, welcoming for! Usually the first people guests meet when they arrive and security features of the entire hotel on a day-to-day,... Section the largest and most detailed part for accountability and future reference and understand how you use this website most! Description is the first people guests meet when they arrive greeting them warmly, and to... Functionalities and security features of the city ’ s computer system first line of defense the....

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